I never received my welcome email

If you did not receive your welcome email or login information email from us this could be because of a spam blocker setup with your email provider. Please make sure you check your spam folder and/or junk email folder for our emails. You may also want to whitelist us or add us to your address book.

All emails are stored with us for you to access at any time via our website. Simply login to your account and choose the option "My Emails" at the top. This will bring up all emails that were currently sent to you.

If you need these emails manually sent to you, please contact us.

  • email
  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Can I receive a printable VAT invoice for my records?

Yes, our billing system allows you to view and print your invoices as you choose.  You get a copy...

What payment types do you accept?

We accept all Visa, Visa Debit, Mastercard, American Express Credit/Debit cards as well as Cheque...

I created a subscription - why am I receiving unpaid invoice emails?

Our system sends out unpaid invoice emails a certain number of days in advance of your next...

I can't log into the Client Area or reset my password!

If you are locked out of the Client Area due to a forgotten security answer or a problem with two...

How to update or add an additional contact

If you would like to add another person to your account so that they can get the same information...